Adam Boyce

Adam Boyce joined the PTO as Deputy Ombudsman in March 2024. We asked Adam about his path to the PTO, what inspires him most about working in dispute resolution, and what he likes to do when he’s “off the clock”. 

Tell us a bit about your career to date. What “path” led you to the PTO? 

I have degrees in Law and Business and hold qualifications in mediation and arbitration. I’ve worked in multiple legal, dispute resolution and senior executive roles, mainly in the government and higher education sectors. The focus of all those roles has been leading procedurally fair administrative and dispute resolution processes, and complex investigations and decision-making.

Before I joined the PTO, I was La Trobe University’s Director of Student Life. That meant overseeing the delivery of a lot of different student services including complaints, appeals, and complex investigations, including sexual harm and child safety investigations.

Before working at La Trobe, I was at the Victorian Equal Opportunity and Human Rights Commission for three years, in senior advisor and conciliator roles. And prior to that, I was living in Queensland, where I worked for different government departments including the Office of the Information Commission, the Department of Communities, and the Commission for Children, Young People and Child Guardian. 

Over time, as I’ve ended up in more senior roles, my career has become more focused on leading and developing dispute resolution teams, policies, and practices, and on driving systemic change. I see my role as Deputy Ombudsman as an opportunity to continue doing that type of work for public transport in Victoria.