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Complaints
Complaints
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Complaints
Conciliation
Investigation
About us
About us
The Public Transport Ombudsman is a free and independent service. We’re not a government organisation and we’re independent from public transport operators. We’re also a free service. If you have a complaint about public transport you can talk to us.
About us
News and publications
News and publications
You can find out about the Public Transport Ombudsman and issues relating to the public transport industry in Victoria through our publications.
News and publications
Improving Public Transport
Accessibility

News and Publications

Name: Ελληνικά
Telephone: 1800 466 865

You can find out about the Public Transport Ombudsman and issues relating to the public transport industry in Victoria through our publications. We publish bulletins, Annual Reports, brochures, media releases, blogs and news articles about public transport complaints and issues in metropolitan Melbourne and throughout regional Victoria.

Information Brochures

We've worked with accessible information specialists to translate key information into Easy English and Plain English brochures to help us provide information that’s accessible to everyone.

Information Brochures

News articles

Read the latest news about public transport updates and issues in Victoria from the Public Transport Ombudsman.

News

Annual Reports

Annual Reports published from the Public Transport Ombudsman detail public transport issues and consumer complaints.

Annual Reports

The PTO will be closed for the Christmas break from 2pm on 24 December 2025 and will reopen at 9am on 5 January 2026. We wish everybody a happy and safe holiday season.