About us
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The Public Transport Ombudsman was established in 2004 as a free and independent dispute resolution service to help people resolve complaints about public transport in Victoria and to help improve public transport for everyone.
We are a not-for-profit organisation and we are independent of public transport operators and government.
Most public transport operators in Victoria are members of the Public Transport Ombudsman Scheme. We can only look at complaints about members of our Scheme.
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Who we are
The Public Transport Ombudsman (PTO) is a fair, free and fast service to sort out public transport complaints and help make the system better for everyone. We're here to listen.
What we do
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Our people
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Our members
Most public transport operators in Victoria are members of the Public Transport Ombudsman Scheme, which means that we can look at complaints about them. They include bus, train and tram operators, Department of Transport and Planning (including PTV) and operators involved in public transport construction and land. See below for a list of operators who are members of the Public Transport Scheme and their contact details.
Our guiding principles
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Your privacy and the PTO
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Feedback or complaints about the PTO
If you have a complaint about how your case was handled by our office or how we communicated with you, you can make a complaint. This can include complaints about our assessment of whether your issue is in our jurisdiction, how we investigated your case or a decision to close your case.