Improved bus boarding and access
Annette’s disability makes it hard to get on a bus if drivers don’t stop at the kerb. She’d raised the issue but didn’t see any improvements.
Read Annette’s complaint
Sujin’s complaint
Sujin asked V/Line about opportunities to improve services for passengers with ASD and sensory processing issues. She felt she wasn’t being heard.
Jan’s complaint
Jan wasn’t getting accurate service information from the PTV app, which meant he couldn’t make alternate travel plans when he needed to.
Improving Myki concession fares for students
Nahla was frustrated that her complaints about bus drivers missing the school pick-up were ignored.