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The Public Transport Ombudsman is a free and independent service. We’re not a government organisation and we’re independent from public transport operators. We’re also a free service. If you have a complaint about public transport you can talk to us.
You can find out about the Public Transport Ombudsman and issues relating to the public transport industry in Victoria through our publications.
Contact Public Transport Ombudsman
The PTO will be closed for the Christmas break from 2pm on 24 December 2025 and will reopen at 9am on 5 January 2026. We wish everybody a happy and safe holiday season.