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Complaints
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About us
About us
The Public Transport Ombudsman is a free and independent service. We’re not a government organisation and we’re independent from public transport operators. We’re also a free service. If you have a complaint about public transport you can talk to us.
About us
News and publications
News and publications
You can find out about the Public Transport Ombudsman and issues relating to the public transport industry in Victoria through our publications.
News and publications
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News

Name: PTO
Telephone: 1800 466 865

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NewsAccessibility

Know your rights: Priority seating and enforcement on trams and buses

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What to do when your Myki concession application is rejected

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The PTO will be closed for the Christmas break from 2pm on 24 December 2025 and will reopen at 9am on 5 January 2026. We wish everybody a happy and safe holiday season.