Language

Complaints
Complaints
Convallis amet aliquam lorem integer in nec massa dignissim iaculis laoreet ut nunc quis elementum risus nullam a scelerisque velit non turpis.
Complaints
Conciliation
Investigation
About us
About us
The Public Transport Ombudsman is a free and independent service. We’re not a government organisation and we’re independent from public transport operators. We’re also a free service. If you have a complaint about public transport you can talk to us.
About us
News and publications
News and publications
You can find out about the Public Transport Ombudsman and issues relating to the public transport industry in Victoria through our publications.
News and publications
Accessibility

News

Name: PTO
Telephone: 1800 466 865

Neque consequat dui viverra ante id risus est massa sed nec sed proin turpis vitae sagittis diam suscipit velit neque urna

NewsAccessibility

Know your rights: Priority seating and enforcement on trams and buses

Aliquam etiam maecenas quis habitant elit nibh fusce urna ultricies tellus ullamcorper quisque sed pellentesque porttitor elemen

Read Article

Filter

All Accessibility Fares Safety

NewsSafety

Platform safety: Legal requirements for tactile indicators and warning systems

Diam faucibus augue amet nunc. Urna massa nisi enim volutpat mauris odio phasellus. Lacus elit erat odio tincidunt nec tellus magnis scelerisque viverra. Vestibulum consequat phasellus.

Read Article

The PTO will be closed for the Christmas break from 2pm on 24 December 2025 and will reopen at 9am on 5 January 2026. We wish everybody a happy and safe holiday season.